Veken Pet Fountain Instructions: Setup, Cleaning and Fixing a Noisy Pump

To set up a Veken pet fountain, wash all the parts with mild soap and water, soak any new filter or sponge as your manual says, place the pump securely in the reservoir, fill with water to the max line, then plug it in and listen for a quiet hum. Clean it regularly so the pump stays quiet.

Veken makes several fountain models, and the parts and steps differ a little between them. Use this guide as a general walkthrough and check the manual that came with your fountain for the exact details. Some of the instructions found online are copies of the manual on unofficial sites, so the printed manual in the box is the safest reference.

What comes in the box

Most Veken fountains include:

• A reservoir or bowl (often stainless steel or plastic)
• A small submersible DC pump
• A filter (often charcoal) and a pre-filter sponge
• A power adapter and cord
• A cover or flower-style spout, depending on the model

How to set up a Veken pet fountain

1. Wash everything first. Wash the reservoir, cover and fittings in warm water with mild soap, and rinse well. Avoid harsh chemicals that could damage the material.
2. Prepare the filter. If your model uses a new filter and a pre-filter sponge, soak or rinse them as the manual says (one guide mentions about five minutes of soaking before first use).
3. Place the pump securely. Put the pump at the bottom of the reservoir and connect the pre-filter sponge on the intake side. The pump must sit firmly and stay under water.
4. Add the filter in the position shown in your manual.
5. Fill with clean water up to the max line. Never go over it, and never let the water drop below the min line.
6. Position the cord so your pet cannot chew it and it does not hang loosely.
7. Plug it in. You should hear a faint hum and see water flow. If you hear a loud buzz or no flow, unplug and re-check the pump.

How to clean a Veken fountain

1. Unplug the fountain and pour out the water.
2. Take the unit apart: cover, filter, sponge, pump and reservoir.
3. Wash the reservoir and cover with warm water and mild soap. A soft brush works for the corners.
4. Clean the pump. Remove the pump cover or impeller if your model allows, and rinse out hair and slime. A small brush or cotton swab helps.
5. Rinse every part until no soap remains.
6. Let the parts dry, or reassemble with fresh water.
7. Replace the filter and sponge if they are worn. One guide suggests replacing filters about every 2 to 4 weeks, depending on use.

Pet fountains collect slime (biofilm) and hair quickly. A weekly wash keeps the water fresh and keeps the pump working easily. Clean plastic parts even more often in warm weather.

Veken fountain troubleshooting

The pump is noisy or buzzing

• The water level may be low. Refill to the max line.
• There may be air in the pump. Unplug, lift the pump, let water run through it, then replace it.
• Hair or debris may be around the impeller. Clean it.
• The pump may not be seated firmly. Press it down and make sure it is flat.

No water flow

• Check that it is plugged in and the outlet works.
• Make sure the water covers the pump.
• A blocked filter or pre-filter sponge reduces flow. Rinse or replace it.
• Clear any hair from the pump intake.

Water smells or tastes off

• Clean the reservoir and replace the filter.
• Use fresh water and change it more often.

Water splashing out

• Check that the spout or cover is aligned and the level is not above max.
• Make sure the fountain sits on a flat surface.

Pump still not working after cleaning

• Contact the seller or Veken through the place you bought it. Many fountains have a limited warranty, and a spare pump is often available for common models.

Is a pet fountain worth it?

Many owners like fountains because running water can encourage some cats and dogs to drink more. The trade-off is upkeep: you have to clean it often and replace filters. If you don't want the extra chore, a regular bowl washed daily is fine.

If you are getting a new pet, see our new pet home checklist. Also keep the area around the fountain dry and clean. Water spills can leave marks and smells, and our pet odor guide covers cleanup.

Bottom line

Wash the parts, seat the pump firmly, fill to the max line, and clean the fountain weekly. Most noise and flow problems come from low water, air in the pump or hair around the impeller.