Taco Bell App Not Working? 10 Quick Fixes That Work

If your Taco Bell app is not working, close it completely, check your internet connection, and update the app. These three steps fix most problems in under a minute. If the app still will not load or take your order, the issue may be your payment card, the store you picked, or a problem on Taco Bell's end.

Below are 10 fixes to try, starting with the fastest. They work on both iPhone and Android.

Quick fixes by problem

10 ways to fix the Taco Bell app

1. Force close and reopen the app

Apps can freeze or get stuck. Closing them fully clears the glitch.

• iPhone: Swipe up from the bottom of the screen and pause. Find Taco Bell and swipe it up to close it.
• Android: Tap the recent apps button or swipe up and hold. Swipe the Taco Bell app away.

Open the app again and try your order.

2. Check your internet connection

The app needs a steady connection to load menus and send orders. Try this:

• Open another app or website to see if it loads.
• Switch from Wi-Fi to mobile data, or the other way around.
• Turn on Airplane mode for 10 seconds, then turn it off.

If other apps are slow too, the problem is your connection. Our guide on fixing Wi-Fi that will not connect can help.

3. Update the app

Old versions of the app can stop working after Taco Bell makes changes.

• iPhone: Open the App Store, tap your profile picture, and look for Taco Bell under updates.
• Android: Open Google Play, tap your profile picture, tap Manage apps and device, and update Taco Bell.

4. Restart your phone

A full restart clears out small problems that closing the app does not fix. Turn your phone off, wait 30 seconds, and turn it back on.

5. Check if Taco Bell is having problems

Sometimes the issue is not your phone at all. If Taco Bell's servers are down, nobody can order.

• Search "Taco Bell app down" to see if others are reporting problems.
• Check a site like Downdetector.
• Try ordering on tacobell.com in your web browser. If the website also fails, the problem is likely on Taco Bell's side.

If it is down, the only fix is to wait or order in person.

6. Fix payment problems

Payment errors are one of the most common complaints. Try these steps:

• Re-enter your card. Delete the saved card and add it again. Check the expiration date and security code.
• Check the billing ZIP code. It must match the address your bank has on file.
• Try another payment method, like a different card, Apple Pay, Google Pay, or a Taco Bell gift card.
• Call your bank. Some banks block food app charges they think look unusual.

7. Choose a different store

Each Taco Bell location controls its own mobile ordering. A store may turn it off when it is very busy, closing soon, or short on staff. Some items may also be sold out at that location.

• Check the store hours in the app.
• Pick a nearby location and see if it works.
• Call the store to ask if mobile orders are on.

8. Log out and log back in

Signing out and back in can fix account and rewards problems.

1. Open the app and go to your account or profile.
2. Tap Sign out or Log out.
3. Close the app, open it again, and sign back in.

If you forgot your password, use the Forgot password link and check your email, including your spam folder.

9. Clear the cache or reinstall the app

Old saved data can cause errors.

• Android: Go to Settings, then Apps, then Taco Bell, then Storage, and tap Clear cache.
• iPhone: Press and hold the app icon, tap Remove App, then Delete App. Reinstall it from the App Store.

Your account, rewards, and saved cards are stored with Taco Bell, so you will not lose them. If your phone is almost full, apps can also act up. See our tips on clearing space when your phone is full.

10. Turn off your VPN and check the date and time

• A VPN can make the app think you are in another place. Turn it off and try again.
• If your phone's date and time are wrong, the app may not connect securely. Turn on automatic date and time in your phone's settings.

My order failed but I was charged

This is stressful, but usually easy to fix.

1. Check your email for an order confirmation. If there is none, the order may not have gone through.
2. Look at your bank app. A "pending" charge for a failed order often drops off in a few business days.
3. Take screenshots of the app, the error, and the charge.
4. Contact Taco Bell through the Help or Contact Us section in the app or on the website. Include your order number if you have one.

Do not place the same order again and again while it is failing, or you may end up with several pending charges.

Rewards points missing?

Points can take a little time to show up after an order. If they are still missing after a day:

• Make sure you were signed in when you ordered.
• Check that the order was placed in the app or on the website, not a delivery app like DoorDash.
• Contact Taco Bell support with your receipt.

When nothing works

If you have tried everything and the app still fails:

• Order on tacobell.com in a web browser.
• Call the store and order by phone.
• Use the drive-thru and scan your rewards in person.
• Contact Taco Bell support and describe the error message you see.

Having trouble with an online order from another store? See what to do when an Amazon package says delivered but is not there.

TimeToNote is not connected to Taco Bell. For account or order help, contact Taco Bell directly.

The bottom line

When the Taco Bell app is not working, start with the easy fixes: close and reopen the app, check your connection, update the app, and restart your phone. For payment errors, re-enter your card or try another one. If the store is not taking mobile orders, pick another location. And if Taco Bell's own system is down, order on the website or at the counter until it is back.